The Beard Club accepts returns on a case-by-case basis and generally only processes returns for items that were incorrectly shipped. Refunds or credits may be applied to your account if the items in your box are damaged, broken, or incorrect.
Please note that The Beard Club is a subscription service which sends a monthly box to the shipping address that you provided when signing up. Orders sent to you on your monthly renewal date with your normal recurring subscription items are not eligible for return and will not be refunded.
If you have received your box with damaged, broken, or incorrect items, then reach out to our support team. They will process your return and refund your account if applicable.
If you wanted to change an item in your subscription but couldn’t edit your order before it processed to ship our support team will be happy to assist you in exchanging this item. A credit or charge will be processed to your account according to the difference in pricing of the original item shipped and the item exchanged.
Write in and let us know:
- The first and last name on your account
- The email address associated with your account
- If you’re looking for a return, exchange, or refund
- Which items are associated with your request
You can contact Member Services at: firstname.lastname@example.org