We aim to have your box shipped out within 1-3 business days. US shipments usually take 7-10 business days to arrive once mailed. Canadian shipments usually take 8-16 business days once mailed.
When you order your box, you’ll receive 2 shipping notifications from us:
- When your order drops to our warehouse
- When your order has shipped
The shipping notification will include a link for the carrier tracking information for your box.
If you do not receive your box within 7-10 days (8-16 days for Canadian shipments) of when it was shipped, reach out to our support team and let them know:
- The first and last name on your account
- The email address associated with your account
You can contact Member Services at: firstname.lastname@example.org
Please note that if your order is being held because of a backordered item, it will likely take longer to arrive.