Once an order is processed it cannot be edited or cancelled.
There is a short window of time between when your order is dropped to our warehouse, and when it is processed to ship. During that window, if you would like to edit or cancel your order, we will make our best effort to stop the box from processing to complete any requests. Once an order is processed in our shipping system, no changes can be made.
Reach out to our support team for help if you need to edit an order: firstname.lastname@example.org
Let them know:
- The first and last name on your account
- The email address associated with your account
They will do their best to complete any changes to your order before it is processed.